Frequently Asked Questions

What is classed as a dental emergency?

Any severe ache, pain, swelling and haemorrhaging is classed as a dental emergency and should be treated as soon as possible. All our appointments are prioritised depending on the severity of the problem. Alternatively you can call NHS Direct on 111

How do I book an emergency appointment?

Emergency appointments are available to book through reception at 8.15 am. We will always schedule you for the earliest available appointment.

Can non-registered patients attend the surgery?

Non-registered patients are welcome at the surgery, although we suggest patients register with us so that we can advise them on the best dental care.

What happens if I miss an appointment?

Patients that miss an appointment without informing us are usually charged for the appointment they have missed. If you cancel the appointment 24hrs before it is scheduled to start, we can give it to another patient who needs it.

How do I cancel an appointment?

You should inform our reception at least 24 hours before the appointment is scheduled by calling 01732 452233.

How do I know if I am brushing my teeth properly?

The best way to know whether you are brushing your teeth properly is to visit a qualified dental hygienist, who can advise you on the best method to use.

How do I know if I have gum disease?

Gum disease (gingivitis) will show itself as red, swollen gums that bleed when brushed or flossed. It’s important that you continue cleaning regularly and firmly in order to fight the condition. You should keep regular dental appointments, so your teeth can be thoroughly cleaned when necessary.

How can my dentist help bad breath?

Regular check-ups will allow your dentist to identify any areas where plaque is caught between your teeth. Your dentist or hygienist will clean areas that are difficult to reach and show you the best way to clean your teeth, gums and tongue.